User Provided Information
Let’s Help app obtains the information you provide once you download and register on the Application. Although, registration is not mandatory in order to be able to use the basic features of the Application.
When you register with us and start using the application, you will be asked to provide the following information but not limited to –
(a) Your name, contact number and other registration information;
(b) Information you provide when you contact us for help
(c) Information you enter into our system while using the application, such as any type of information during requesting for help and any other personal information.
We may also use your provided information to contact you from time to time in order to keep you posted with important information, required notices, app updates and marketing promotions.
Automatically Collected Information
The Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.
For certain features, the App may collect real-time location information of the device. When you visit the mobile application, we may use GPS (or other similar technology) to determine your current location in order to determine the city you are located within and display a location map. We will share your current location with other users or partners who are registered on the app. Location will be shared when you will request for help or interested in providing help to someone.
Information to Third Party
Only aggregated, anonymized data is periodically transmitted to external services to help us improve the Application and our service. We will share your information with third parties only in the ways that are described in this privacy statement.
We may disclose User Provided and Automatically Collected Information:
- As required by law, such as to comply with a summon, or similar legal process
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
- With our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them and have agreed to adhere to the rules set forth in this privacy statement.
- If Emorphis (Creator of Let’s Help) is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.
- We may work with analytics companies to help us understand how the Application is being used, such as the frequency and duration of usage.
We may work with advertisers and third party advertising networks, who need to know how you interact with the Application which helps us keep the cost of the Application low. Advertisers and advertising networks use some of the information collected by the Application, including, but not limited to, the unique identification ID of your mobile device and your mobile telephone number.
To protect the anonymity of this information, we use an encryption technology to help ensure that these third parties can’t identify you personally. The third parties may also obtain anonymous information about other applications you’ve downloaded on your mobile device, the mobile websites you visit, your non-precise location information (e.g., your zip code), and other non- precise location information in order to help analyze and serve anonymous targeted advertising on the Application and elsewhere. We may also share encrypted versions of information you have provided in order to enable our partners append other available information about you for analysis or advertising related use.
You can stop all information that is getting collected by the Application easily by uninstalling the app on your device. You may use the standard uninstall processes that is available as part of your mobile device or via the mobile application marketplace or network.
Data Retention Policy, Managing Your Information
We will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.
We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian comes to know that their child has provided us with information without their consent, they must contact us. We will delete such information from our files within a reasonable time.
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic and procedural safeguards to protect the information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know the information in order to operate, develop or improve Let’s Help. Although we endeavor to provide reasonable security for information we process and maintain, please be aware that no security system can prevent potential security breaches.
If you have any questions regarding privacy while using Let’s Help, or have questions about our practices, please contact us via email at firstname.lastname@example.org.